Frequently Asked Questions
+ What sets The Card Curative apart from other stationery services and subscriptions?
The main difference between The Card Curative and other stationery services is that we put you first. Each shipment is curated specific to your needs. Each and every card we send to you is relevant to the occasions and dates in your life. We save you time, help you plan ahead, and help you stay connected to those you love.
Also, in today’s fast-paced, ever-connected world, we think there can still be a stronger connection through a hand-written note and signature than there is with an email or printed message.
+ How does the service work?
After ordering, you will immediately receive a confirmation email of your transaction and payment, along with your order number. Within 15 minutes or so of this confirmation, you will receive an email containing a link and instructions of how to log in and schedule your card requests.
You will be able to select specific dates, occasions, and details you would like to include in your service package. You can schedule your cards at your own pace. A confirmation email of each request will be sent to your email address. You can easily add these directly to your Google or iCal calendar as reminders throughout the year, and you can make changes to any card requests through the scheduling confirmation emails.
Side note: Please do not make changes to card requests by moving the appointments around your Google/iCal calendar. We won't be notified of those changes, and your service could be affected!
+ What occasions can I request a card for?
If you celebrate it, we’ll find an amazing card for you. We have the perfect cards for birthdays, Valentine’s Day, Mother’s Day, Weddings, Graduations, Baby, and more. In your card request form, just tell us what occasion is, and we’ll make sure you have a card, right on time!
+ Can I select a specific card for an occasion?
The average adult makes approximately 35,000 decisions each day- think of this as one fewer! The Card Curative was founded to make shopping for cards simpler, and allowing us to select a card for you is an integral part of our service. If you have a specific need, please include it in your card request, and we will do our best to accommodate.
+ When will my cards arrive?
Your cards will arrive to you throughout the year, 7-10 days prior to the occasions you have outlined for us. This will allow you just enough time to write a personal note, sign it, and get it back in the mail to arrive to your friend or family member on time.
+ What will arrive in each delivery?
Each delivery will contain a card, an envelope, and a Forever First-Class USPS stamp. If you have occasions that fall within a few days of each other, we will send those cards together to you at the same time.
+ What kind of cards to you send?
We send beautiful, well-designed cards selected from our network of independent designers and letterpresses. All of the cards are Made in the USA. The cards feature a variety of techniques including letterpress, metallic foil, watercolor illustrations, hand-lettering, etc. To get a better idea of the styles of cards we send, connect with us on social media.
+ How long do I have to use my service package?
After purchasing your service package, take as long as you'd like to get started. All cards must be scheduled within the following year after your first card request. For example, if you make your purchase on September 1, and fill out your first card request for November 22, the remaining cards in your package must be scheduled by the following Nov 21.
If you’re having trouble fulfilling all 7, 12, or 25 card requests within a year, please let us know, and we will be happy to send you the remaining cards in your package with your last card request. You can simply email us at email@example.com and let us know the occasions you’d like those remaining cards to be for.
+ What happens if I don’t receive a card on time?
If you have not received your card within 7 days of the occasion/card request date, please email us immediately at firstname.lastname@example.org. We will make arrangements to get you a replacement card ASAP.
We send all cards through USPS First Class Mail, and although rare, there can be unforseeable delays with this service. If you suspect a card has been lost or delayed, please email us immediately at email@example.com.
+ How can I update my shipping address?
Please send an email to firstname.lastname@example.org with your old and new mailing address so we may update our records.
+ Where is the service available?
The service is available to ship within the United States.
+ How do I cancel or end my service package early?
Each service package is paid for in-full at the start and does not auto-renew. If you would like to end your service package early, we can send you the remainder of your cards at that time all at once. Unfortunately, due to the nature of our product, we cannot accept returns or exchanges. If you are unsatisfied with The Card Curative for any reason, please contact us at email@example.com.
+ I am a stationery designer. How can I get involved with The Card Curative?
We are always in search of new, independent stationery designers and brands. If you are a designer or know of a stationery brand you think would be a good fit with The Card Curative, please email us at firstname.lastname@example.org. We’re always on the lookout for fresh designs and new friends!